Coffeebration

Dear Internet Users – Do not ever sign up for hosting with 1and1 ….. following will be a copy of my email to their complaint department, as I have spent a good chunk of time this week talking to non-English speaking incompetent customer reps.  I am angry now.  I also googled the hosting company and found some other very interesting rants.  The links are at the bottom of this post.  Now I must go back up everything on coffeebration as I feel there is a good chance that my threats and bashing of my host may cause my account to be suspended.

To Whom It May Concern:
My name is Jessica ***** and I have been a paying customer with 1&1 for nearly a year with the MS Home Package.  I signed up for the Professional Preview Package in 2003 and have been using that package to host my website.  My desire has been to transfer two domains: ***** and coffeebration.com over to the Home Package because I do not have a need for two packages.  I was told that this would take 24 hours to complete.  I initiated the transfer of xxxxx.com on December 30th and received a confirmation email:
 

From: 1&1 Internet Team [mailto: [email protected]]
Sent: Saturday, December 30, 2006 7:41 PM
To: Jess *****
Subject: Domain transfer request
 

Customer ID: xxxxxx
Dear Jess *****,
Your domain xxxxx.net
is being transferred to the requested package xxxxxx..
Please allow up to 24 hours for all changes to take effect. You will not be able to modify any domain settings during this time.
Once the transfer is complete, you can upload your backup files and recreate subdomains and e-mail addresses in the package that you are transferring to.
Sincerely,
Your 1&1 Internet Team

The email clearly states to allow UP to 24 hours and you can see it was received on Saturday, December 30.  Today is Friday, January 5th.  Tomorrow will be one week and this transfer has not been completed yet.
I have called your customer service 3 times now and each experience has been very unsatisfactory. 

The first call was made on Tuesday, January 2nd.  I explained the situation and the rep told me that I needed to wait up to 48 hours, not 24.  I responded that it had been nearly 72 hours since Saturday at 7:41 pm when I received the confirmation email.  He argued that it had not yet been 48 hours and insisted that it was January 1.  I am not sure what schedule he is on but I felt very frustrated.

The second call was made on Wednesday, January 3rd.  The rep said I needed to authorize the transfer with my previous host.  I said that 1and1 is my previous host and for several minutes it seemed he was confused and seemed unable to understand that I was transferring from one contract to another.  I was placed on hold for several minutes and was told by the rep that the case was being escalated.  I gave the rep an email address so that an admin could contact me and update me on the status.  He told me I would receive an email shortly with an approximate time frame in which this issue would be resolved.  It is now Friday evening and I have not yet received anything from your team.

I did not call on Thursday because I had hoped that two calls would get this resolved, however Friday rolled around and still nothing.  The domain is still ‘applying’ and I have not received that email yet.  So, I called today for the last time.  This was the absolute worst conversation I have ever had.  I explained the situation again, what steps I have already taken, and kindly asked if I could speak to someone who could give me a reason, explain why it has been over five days, or at least let me know when I can access this domain.  Again I was placed on hold for several minutes.  The rep came back and said that the case was being elevated and send to ‘admin’ so they could resolve the matter.  The rep said that the domain was now in my HOME package but the “thing” still had to process and transfer over.  I asked “what thing” and I felt that the response was not even in English.  This rep said “um” and “thing” so many times that I felt that continuing the conversation was pointless.  I asked if I could give him my email address so someone could update me and he said “thank you ma’am, goodbye”.  I am not sure your reps understand the language I am speaking.  I am very frustrated.
I am a paying customer and I cannot seem to get in contact with anyone who is competent to resolve this matter.  All I want is a reason, the steps that will be taken, and someone to please follow-up with me.  Instead all I am told is that my “thing” is being sent to an admin and that I must continue to wait for an unspecified amount of time. 

I have read some very BAD reviews of 1and1 – and that some people have recorded customer service conversations and put them online.  I am not surprised.  Before I read those articles I was actually thinking to myself that I really wish I would have recorded those conversations because a lot of people would be stunned that customer service could actually be that bad.  To have reps argue what day of the year it is, to have them say ‘thing’ over and over again and clearly have no clue what they are talking about.  I think I will be looking into another hosting company as soon as I can back up everything I have.  And if I do not get a reply and this is not resolved before the end of the weekend I might get really bored and have to find a project with my tape recorder.
 

Regards,
Jessica *****

Thank You for reading my rant. 
Others who hate 1and1:
1and1 Internet is the Devil
Dramatic Action was Required
And there are plenty more, but my head hurts now. 

Pray for my sweetheart kitty – Nine.  He has been in the hospital since New Years Day.  He became very ill on New Years Eve with a recurring condition that he has, which is fatal if not treated quickly.  Unfortunately on New Years Eve, there was nowhere to take him.  He suffered through the night and my dad feared he would die before he could get him to a hospital.  He made it to the emergency vet in Sarver on New Years Day and he is alive but will not eat.  My heart is breaking for him, because he is the sweetest cat that ever lived.  Need proof?  His newest hobby is cuddling with my mom when she sleeps.  Nine is about nine years old and has many lives left to live, so we are praying he is going to make it home ok.  My parents are beginning to feel that they can no longer take care of him – financially, and because of his special diet which is rather impossible to enforce because we have two other perfectly healthy cats.  My dad asked me to take him, but I don’t feel he would be happy here because he can’t go outside.  He technically could go outside because there are a couple cats that just chill outside all the time, but he’d probably get into fights with them.  I don’t know though, Boo really does need a friend.

I haven’t written in a month – I am sorry.  Here is a recap of Christmas …. I love Christmas and I am sad it is over, but I think there is a lot to look forward to in 2007.  So I spent Christmas with my family in Ford City.  On Christmas Eve I went to my aunt’s house and spent time with all of my aunts, uncles, and cousins.  It is weird because my cousins are all having kids now – there are a lot of kids.  They keep asking me when I am going to settle down and have some kids.  My cousin told me I should get married in three years so my other cousin’s new daughter can be my flower girl since she will be three….. hmmm.  I spent Christmas Day at my grandparents house which is a lot more relaxed than my dad’s side of the family.  I gave and received a lot of cool gifts, which I cannot recap.  I received a cordless drill and tools from my parents and I am very pumped because it is what I asked for and now I can repair and create things, yay!
I also spent time with Bryan – actually he just spent three days with me and we had a great time relaxing with each other.  We were going to go to Virginia for a couple days but decided against it because we kind of just wanted to kick back and relax.  He got me some AWESOME gifts and I think I got him nice gifts too.  I received a really pretty sweater, shirt, and scarf, a picture frame with a picture of us in it, an ornament for my tree, season 1 of ‘Dead Like Me’, my FAVORITE ever perfume ‘Ralph’, mace (to protect me from bad guys), and a beautiful ring (and no, not an engagement ring).  It is so beautiful.  It is white gold with a pink gold heart on it and a diamond in the middle.  I heart it so much.  I bought him two DVDs, a magnet with a stamp of Stonewall Jackson and his favorite quote printed on it, an old Gettysburg stamp made into a paperweight, two dress shirts, a collectors wall plaque / clock of a battle in Gettysburg, and an array of candy and other cool stocking stuffers.
 
We have both been off work this week, so we got to spend a lot of time together which was very nice.  On Wednesday, I cooked chicken and mini tacos, we had some wine, and we opened our gifts.  On Thursday we slept in, but got up early enough to make it to the Pancake House for lunch.  We also went to the mall and I returned the comforter my grandma bought me at Macy’s.  However, I couldn’t find the right one so I did not buy anything.  We came back to my place and Bryan hooked up his XBoX while I cleaned the house and did some laundry.  Then we ordered food from a pizza place and ate and played XBoX for a few hours.  On Friday we slept in again and finally got out of the house to go see Rocky – it was pretty good.  Afterwards we went to Macy’s at the Waterfront and I found a suitable comforter and bought a new winter coat.  I like it a lot.  We came back and played some XBoX and I fell into a coma.  That brings us to today.  We went to Giant Eagle at Waterworks and got some salads (so yummy) and I bought ingredients for some snacks I want to make for New Years Eve.  We also stopped at the Wines and Spirits store and bought some stuff to drink.  Tonight I am doing nothing.  I need to wash my sheets and put my new comforter on my bed.

Tomorrow is New Years Eve, and Bryan and I plan to stop at his house, then go out to dinner somewhere (we have not decided yet) and then come back here to drink and snack and have a rockin’ New Years, just the two of us.  No crazy awesome plans, but I think it will be nice.  Of all the years I have lived for New Years, I have never gotten to spend it with someone special.  And my New Years last year was so horrible – as was the beginning of 2006.  This year is going to start right and I hope that 2007 kicks butt.

I think a lot of things are going to change in the next year.  I am not going to put up my list of goals for the upcoming year as I usually do.  There are some tentative plans in place so far – no long term life goals or anything, but … Bryan and I do plan to go to Gettysburg again this summer, as well as to a nice sunny beach somewhere.  We have not decided where yet, but I would like to go to the Florida Keys or something.  That is all I plan to reveal at this point, but life is definitely looking up 😉
2006 started bad, improved slowly, and now it kicks ass.  2007 hopefully will be even better.  Here is a recap of 2006 … recaps are fun.

January 2006
Got dumped by a selfish, sarcastic asshole, felt depressed, my bathroom started leaking brown fluid out of the light socket and the evil landlord wouldn’t fix it, I had no hopes of ever moving out or having friends … and I became quite fond of Arby’s Santa Fe Chicken Salads.

February 2006
The Steelers won the super bowl, my great-grandmother passed away, I actually left my cave-like apartment a few times and hung out with friends, played some beer pong, and went on a date with an awesome boy  named Bryan who shall be mention from here on out.

March 2006
Ants invaded my apartment, I went on some dates, I got a new bed, new sheets, and a new coffee-table, woo woo.

April 2006
Centipedes invaded my apartment, I went on some dates, and I stayed in a hotel room with a boy for the first time.

May 2006
I ate a rotten lunchable, booked my first plane ticket, and went geocaching for the first time with Bryan.

June 2006
Discovered I liked cream cheese, started wearing skirts for the first time, hung out at the Bloomfield Bridge Tavern for a few weeks, and looked forward to some good summer plans.

July 2006
Went to Gettysburg for three days with Bryan, went to St. Pete Beach for a week with Courtney, flew in an airplane for the first time, had an awesome birthday with lots of people at Church Brew Works, AND …… I moved into a new place!!!  No more ants, centipedes, spiders, or other unpleasant critters.

August 2006
Organized my new place, went to a Pirates game with Bryan and had box seats and free food and beer woo woo, went to Kennywood, AND went to my first STEELERS game ever!

September 2006
Hmm nothing much is coming to mind about this month. 

October 2006
Again, not remembering too much other than hanging out with Bryan a lot, cooking dinner, working, and getting a nasty cold.

November 2006
Went to Pittsburgh Light Up Night with Bryan, got my eyebrows waxed for the first time ever, saw the Santa Claus III, and got a dozen roses at work!!! 

December 2006
Wow …. well spent a good part of the month getting ready for Christmas, cooking dinner for Bryan, shopping, hanging out – spent Christmas with my family and a couple days with Bryan.  Got a lot of awesome gifts and am looking forward to 2007.

THE END.  Happy New Years 😉

Blogs are therapeutic for me. When I feel upset I write a lot. So I guess the sparse entries is a good thing. Perhaps I should find some new hobbies to write about. Until then, here’s another long anticipated update.