Here is my rant and rave for the next few days. My computer had a heart attack on Saturday. There was a storm and the power went out …. and afterwards the computer would not start windows. Thanks to the nifty diagnostics CD that came with my computer I was able to determine that several sectors of my hard-drive were damaged or corrupt. I don’t know if I will be able to retrieve any of it after obtaining a new hard-drive because I don’t know if the hard-drive is damaged to the point that it will not be recognized at all which is the case now as the only/primary hard-drive on the computer.
Please call me and serenade me …. I’m lost without my computer at home. If I did not have a warranty on my infant three month computer, I would have already gone to the store, bought a new hard-drive, and reinstalled windows …. but Dell is going to send a Cuban refugee to my house to intall a new free one. If he is as smart as all of Dell’s customer support representatives, he’ll probably throw my hard-drive in my toilet and say “Computer fixed lady bye bye now”. I sure hope so. My computer was supposed to get fixed yesterday since I had a scheduled appointment, but nobody bothered to call me and tell me that the hard-drive hadn’t been shipped to their company yet. I was quite excited that they expected me to sit in my house all day anticipating nothing. Actually I think it was really rude. I had to call them and nobody knew what was going on. I’m just lucky I had yesterday off of work. I mean if I had actually taken time off of work for this and had nobody call or show up …. I would have been 10x more mad and I was pretty mad already so …. I might have cut something or someone closeby.
My advice: Don’t buy Dell Warranties. Unless you like having no computer for long amounts of time …. and non-English speaking customer service representatives. And a company that REFUSES to directly contact their technicians that they outsource. All around BAD BAD service.
I’m glad my warranty was free. When they call to ask me to extend it, I’m going to let them know why I wouldn’t even consider buying a pen from them! Ughh. They’d probably ship it from Madagascar and without any ink in it. And in order to get a replacement pen I’d have to learn Japanese. And after all of that they would claim my replacement pen was lost in the Bermuda Triangle.
Anyways I have a sunburn really bad and it sucks. I was unable to eat or move for two days and it sucked too. So I haven’t been in such a good mood anyways. Today is back to work – fun fun. See ya later.
hey, i think you and kim are living the same life! she was having computer problems and was sitting at home waiting for someone too… except it was the cable guy, not the dell computer technician. i didn’t know they sent people to your house. is that free with your warranty? maybe i’ll have to buy a warranty too so i can get some hot cuban ass.
So an English speaking guy called this morning at like 9:30 and was like “hey can I come over?” I was like, well I’m at work but I was there two days ago! Yeah Dell does send people to your house and its free if you have a warranty. I thought that was cool, but guess they found a way to make it NOT COOL.
Spooky, we are leading parallel lives. I recently dropped my new Dell laptop and have been having problems with it. But my warranty doesn’t cover drops or general stupidity on my part. I was also home yesterday from 8am-noon waiting for the cable guy. The jerk came and did his thing and never even called me. Apparently even though I was told by Comcast 3 times that I had to be there he didn’t even need to get into my apt. I finally called them around noon to ask where he was and the lady said he had come and gone. Hello?? A phone call is always nice.